Production Time PRIOR TO SHIPPING
Orders are processed and manufactured in 3 working days of receipt of payment and receipt of all information needed to process and ship your order.
Shipping Time for United States Orders
Shipping takes between 1 and 4 days on the eastern half of the United States. It may take an additional 1 or 2 days for delivery to the western half of the US. Orders are shipped by UPS Ground,First Class Mail or Priority Mail. Priority Mail is used for packages that weigh 14 ounces or more. Selecting UPS does not shorten the production time unless we receive a call.
Make sure your shipping address is correct. If we use the address you provide and the package is returned to us, an additional shipping charge is required to send it a second time. If the package is lost due to a wrong address or an incomplete address provided by the customer, we will remake the items at a 50% discount plus shipping.
All information needed as well as payment must also be received before we can manufacture and ship your order. A proof copy fee of $10.00 will be charged for each proof copy requested by the customer. The customer must sign and email or fax to us the signed proof copy before we can begin production.
Rush Orders
Call us prior to placing a rush order to confirm we can meet your deadline.
Same day service is available for a rush fee of $35.00, in addition to expedited shipping expenses*. Same day rush orders must be received and paid before 10 am Eastern Standard Time.
Orders that do not require same day service, but need to be expedited are treated on an individual basis and the $35 rush fee may be waived. A proof copy fee of $10.00 will be charged for each proof copy requested by the customer. The customer must sign and email or fax to us the signed proof copy before we can begin production.
*UPS Next day, second day, and other expedited shipping services are available and charged according to weight and destination.
Shipping Time for International Orders
Shipping time varies by country. It may take up to 3 weeks in transit. Shipping charges are added to orders when the order is placed on our online store. If your order is not placed on the online store, you will need to contact us by e-mail to determine international shipping charges. PayPal is the best method of payment if your credit card is declined.